About 2 months ago we used D & D Moving for our residential move - they were very $$$$; however you usually get what you pay for, except, not in this case. D & D was provided with a complete list of furniture that was going to be moved along with an estimated number of boxes; at which point we were notified that they charge $350 for any size flat-screen tv - we actually decided to move the tv ourselves, and not pay the extra fee....After nearly 10 hours of moving from a 2 bedroom apartment to a 3 bedroom home (way too long) the "head" mover broken a spindle in our staircase and they had mishandled our furniture and scratched our walls - little to say, after a long day, we didn't need this to happen, especially to a brand-new home!
The "head" mover was also pissed at me because I made him write on the invoice that they caused damages, because I knew it would be an issue later on - and of course, it was. I first contacted D & D moving via email, as I had in the past to schedule the move, to let them know of the damages, and after numerous (nearly 25+ emails) and with no prevail, it's 2 months after the fact, and they still won't take responsibility for the damages caused by their movers. I find it appalling that businesses act like this, and think they are going to get away with treating a first-time home owner with such disrespect and neglegance. I have filed with the BBB against them regarding their lack of response to the damages, and had also given them a date to which things needed to be settled, and again, with no response from D & D Moving, we will be filing a small claim against them seeking not only our fees for the damages, but our court and attorney fees as well.
While the amount for the damages to be repaired is approximately $272.00, and not a large amount (considering we paid over $1000.00 to move) it comes down to principle and how businesses who are supposed to be providing a service should guarantee their service and workers providing the service.
Monetary Loss: $272.